How can we
help?

Confirm that you are signed in with the same Aucot account and app-store account used for the purchase. Open the subscription or paywall screen and select Restore Purchases. Keep the app open while the purchase status refreshes. If the plan still does not appear, email us with your Aucot account email and transaction identifier.

Open Aucot, go to Profile or the subscription screen, then choose Restore Purchases. Restoring does not charge you again; it asks the store to verify purchases associated with your account.

Subscriptions purchased through an app store must be managed in that store’s subscription settings. Cancellation stops the next renewal but normally keeps access active until the end of the current paid period. Deleting Aucot does not cancel a subscription.

Usage and plan status may need a moment to synchronize after a purchase or generation. Confirm your internet connection, close and reopen the relevant screen, and restore purchases if you recently subscribed. If the status remains unavailable, send us a screenshot and your account email.

Refunds for app-store purchases are handled by the store that processed the transaction and remain subject to its policies and applicable law. For purchases completed through another checkout, email us with the account email and order identifier.

Check your connection and available plan usage, then try again with a supported PNG or JPG reference. Avoid extremely large, damaged or password-protected files. If the request repeatedly fails, send us the feature name, the approximate time of the attempt and a screenshot of the message.

Use a sharp, well-lit reference with the full subject visible and minimal obstruction. Describe the result you want clearly, but avoid conflicting instructions. Generated output can vary, so review each result before publishing or using it commercially.

Allow Aucot access to Photos when prompted and make sure the device has free storage. You can also reopen the result from History and try downloading again. For video, wait until processing is fully complete before saving.

Open Aucot’s History area to view supported outputs saved to your account. Availability can depend on the feature, account state and retention period. Save important finished work to your device.

Use the same sign-in method originally connected to your Aucot account. Check that your device date and time are automatic and that network access is available. If you still cannot sign in, email us from the address associated with the account when possible.

Contact hello@aucot.com promptly with the subject “Aucot Account Security.” Do not include your password. Secure your email and connected sign-in provider as well.

Email hello@aucot.com with “Privacy Request” in the subject and describe the request. We may need to verify your identity before acting. See our Privacy Policy for more information.